Returns And Credit Policy

We must be contacted within 60 days of the order delivery date for a return/refund request and the product must be sealed.
As a small business we are unable to pay for return shipping and those costs will be the responsibility of the purchaser. Returns/refunds can only be provided from/to the original purchaser. Please allow seven (7) days as all items must be received and inspected before refunds can be processed. Once item is received allow 1-3 days for refund to process. Contact must be made before requesting a return. If there are extenuating circumstances , which are outside the 60 day window, please contact us directly. Any charge backs initiated without the written consent of Aurora Tea will result in the person being permanently banned from future purchases. As well, there’s the possibility you will be banned from other  Kratom ecommerce stores around the US and Canada.